Hosting, updates and changes, handled every month.

What happens when a website goes unmaintained

A website isn’t finished at launch. The software underneath it — the platform, the theme and the plugins that add features like forms or booking — keeps getting updates, and many of those updates close security holes that are already public. A site that skips them gets a little more exposed every month.

The decline is usually quiet. The SSL certificate lapses and browsers start warning visitors away. A plugin update breaks the contact form, and nobody notices until a customer calls to ask why you never replied. The host has an outage overnight. Holiday hours from two years ago are still on the homepage.

Hosted platforms like Shopify, Webflow and Framer patch their own core software, but the rest still drifts. Apps and integrations change underneath you, listings fall out of step with the site, and content ages. None of this is dramatic on its own, but each one costs you trust or inquiries, and the fix is always harder later. Restoring a hacked site without a recent backup can mean rebuilding pages from scratch. A care plan exists so this work happens on a schedule, done by people who know your site, instead of in a panic.

How change requests and change hours work

A change request is anything you ask us to add, edit or remove on your site. Swap team photos, update prices, add a service, post a job opening or put up a closure banner: each is a change request. Tell us what you want, where it goes, and send any new text or images. For now that happens by email; a client portal for requests, files and invoices is coming soon.

Each plan includes a set number of change hours a month: one on Essentials, four on Growth and ten on Partner. Time spent making the changes you ask for counts toward those hours. These never do:

• Updates, backups, monitoring and SSL renewals
• Getting your site back online after an outage
• Fixing anything that breaks because of an update, the hosting or our own work
• Showing you how to make an edit yourself
• Seasonal promo pages on Growth and landing pages on Partner

We tell you how long each request took, so you always know where you stand. If something needs more time than you have left, we say so before starting and you choose: spread it over a couple of months, move up a plan, or have us quote it as a separate fixed-price project. Unused hours don’t carry over to the next month.

More than a hosting bill

Plenty of maintenance plans are a hosting invoice with a promise attached. Updates run automatically and nobody checks whether the site still works afterwards. Backups exist, but nobody has ever restored one. The person who built the site has moved on, so every small edit turns into a new quote.

We work differently. After updates, we load the key pages, send a test through the forms and, on a store, run through checkout. Backups only matter if they restore, so we check that they do. When we take over a site, we also fix the problems that make upkeep harder: plugins nobody uses but that still need patching, a domain registered in a former designer’s name, analytics that quietly stopped tracking after a redesign, or two security tools fighting each other and slowing every page.

Good care also means the site keeps improving instead of just surviving. That’s what change hours are for: your website should look like your business does today, not the week it launched.

Listings, ads and an easy exit

Your website is rarely the only place customers find you. On Growth, we keep your Google Business Profile in step with the site — same hours, current photos, regular posts — and the monthly report shows where visitors came from and what they did. Partner adds ad campaigns, landing pages for specific offers and a quarterly strategy session, so the ads, the pages they point to and the plan behind them sit with one team. For deeper work, see SEO & local search and Campaigns & ads.

Leaving is simple: you can cancel anytime. Your domain, content and site stay yours. When you cancel, we help you move hosting wherever you like and hand over a recent backup, every login and access to your analytics and listings. Nobody should keep paying for a plan because leaving feels hard.

Not sure which plan fits? Compare them on the plans page, or get in touch and we’ll recommend one after looking at your site.